European shipping will be processed by Italian Currier SDA which will be dispatched by your local postal office.
International shipping outside Europe will use EMS Currier. Tracking for EMS here
Shipments are processed with different times based on the products ordered:
- Stickers: maximum 15 working days from payment
- Clothing: maximum 25 working days from payment
In the event that there are further delays, a message will be sent to the customer with an estimate of the time required to process the order.
The customer can decide only in case of further delays to cancel the order and request the total reimbursement of the order.
The goods are shipped in free port. At the time of delivery of the goods, the customer must verify the integrity of the packages and the quantitative and qualitative correspondence with what is indicated in the accompanying document (DDT). In case of discrepancy, the same must be reported on the same accompanying document and confirmed, within seven days by email., to Maugrafix. Even if the packaging is intact, the gear must be checked within seven days of receipt. Any hidden anomalies, must be reported in writing by email. Any report beyond the aforesaid terms, will not be taken into consideration. For each declaration, the customer assumes full responsibility for what has been declared.
Shipments will be made by courier SDA which is delivered worldwide by your local Post office.
Alternatively, you can use a courier of your choice and agree to collect the goods with Maugrafix. In this case you will be reimbursed the cost of shipping from your order.
For any further information please do not hesitate to contact Maugrafix. We are always available to solve any problem.